Client acknowledges that Bitez has the right to store personal information, which may be used to operate, provide products and services, and respond to queries the client may have during and after their meal plan subscription.
Bitez shares delivery information of the client with our third-party logistics provider. Our logistics services provider is obligated to protect client information and will not use it for any promotion or marketing purposes.
All incoming/outgoing voice calls & messages may be recorded for internal quality and training purposes.
All credit/debit card details and personal information will NOT be stored, sold, shared, rented, or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet certain requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to stay updated about changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver advertisements tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Complaints
Under the terms of this paragraph, the Customer may file a complaint regarding the Services specified in the Regulations, as well as defects in the subject of the Sales Contract.
The complaint shall be submitted to the e-mail address of the Service Provider. A complaint should include the following details of the Customer: first and last name, e-mail address, description of the case, and in the case of a complaint regarding a Sales Contract, proof of concluding the Contract.
The Service Provider will endeavour to respond to the complaint within 3 working days of its receipt.
The Service Provider is obliged to provide the Customers with the subject of the Sales Contract without defects.
Disputes and Website Terms
United Arab Emirates is our country of domicile.
This website is managed by Bitez Meal Subscription FZ LLC.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Minors under the age of 18 are prohibited from registering as a user of this website and are not allowed to transact or use the website.
